Writing an apology

Dear Ms Rose,

YOUR ORDER NUMBER CB4578

Thank you for your email of the 3rd March.

I'm very sorry to hear about the mistake we made with your order. I have investigated this and found an error in our order-processing system.

I have arranged for a repeat order to be sent to you today. I have also enclosed a voucher for you to receive a 5% discount on your next order. For your convenience, I have included a copy of our new catalogue.

Please do not hesitate to email me if you have any further problems.

Once again, please accept my apologies for the inconvenience caused


Yours sincerely,

Carlton Palmer